FAQ
Can I place a custom order?
Unfortunately, we do not offer custom orders at this time. Our focus is on providing a wide range of trendy and comfortable apparel that is ready to ship to our customers.
When will I get my package?
The estimated shipping time is 5-7 business days
How can I contact customer support?
If you have any questions or concerns, our customer support team is here to assist you. Please email us at shopbbsteesco@gmail.com and we will respond to your inquiry as soon as possible.
What is your return policy?
For information on our return policy, please refer to our Return Policy page.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.
Can I sign up for your newsletter?
Absolutely! By signing up for our newsletter, you will be the first to know about new product releases, exclusive promotions, and special offers. Simply enter your email address in the newsletter signup form on our website to stay connected with BB's Tees Co.
Can you ship internationally?
Yes, we can ship internationally. However, please note that due to the high cost of shipping, there is a minimum order requirement of $100 for international orders.
Why is there a minimum order requirement for international shipping?
The cost of shipping internationally can be significantly higher compared to domestic shipping. In order to cover these expenses and ensure a smooth and reliable delivery, we have implemented a minimum order requirement of $100 for international orders.
What if my order doesn't meet the minimum requirement?
If your order does not meet the minimum requirement of $100 for international shipping, unfortunately, we will not be able to process your order for international delivery. However, you can still place an order for domestic shipping if you are located within our shipping region.
How long does international shipping take?
The estimated shipping time for international orders may vary depending on the destination. Generally, international shipping takes longer than domestic shipping due to customs clearance and other international logistics processes. We strive to ensure that your order reaches you as quickly as possible, but please allow for additional time for international delivery.
Can I track my international order?
Yes, we provide tracking information for all international orders. Once your order has been shipped, you will receive a tracking number that you can use to monitor the progress of your package. Please note that tracking updates may be limited for certain international destinations.
Are there any additional fees or taxes for international orders?
Customs fees, import duties, and taxes may be applicable to international orders. These charges are determined by the customs authorities of the destination country and are the responsibility of the recipient. We recommend contacting your local customs office for more information on potential fees and taxes before placing your order.
What if my international order is lost or damaged?
In the rare event that your international order is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and ensure that you receive a satisfactory solution. Please note that international shipping insurance may be available for an additional fee.
Can I return or exchange an internationally shipped item?
Unfortunately, we do not accept returns or exchanges for internationally shipped items at this time. We apologize for any inconvenience caused. We recommend reviewing our return policy for more information on domestic returns and exchanges.
If you have any further questions or concerns regarding international shipping, please contact us at shopbbsteesco@gmail.com. We are here to assist you and provide any necessary information to ensure a smooth and enjoyable shopping experience.